A Compact device that delivers quick turnaround times, the Comfort Scan Mobile app allows you to order your patient’s shoes or orthotics within minutes.

With the use of an iPad and Occipital camera, the Comfort Scan Mobile App captures 3D images of the patient’s foot so you can order custom or non-custom products quickly. And while the Comfort Scan Mobile app is easy to use, we understand there are still a few questions. We’ve answered five common Comfort Scan Mobile app questions.

Where can I get the Comfort Scan Mobile App?

The Comfort Scan Mobile app is available for download at the App store.

Can I use this on any iPad?

The app is compatible with an iPad and requires iOS 10 or later. Please note, officially this product requires 64-bit hardware (iPad Air, or iPad Mini 2 and newer).

What’s the best way to capture the foot’s image?

There are three ways to capture the patient’s foot

  • Sitting
  • Standing
  • Lying flat on their stomach (Prone)

Sitting

Once you get your patient in a comfortable seated position, have them lift and extend one leg. Try to keep the foot as straight as possible. You can put a stool or an object under their leg to help support it as you take the scan. When scanning, make sure to keep the foot within the 3D box on the app.

Standing

Using a chair, have your patient stand with one knee resting on the chair. Try to get the patient’s foot into a neutral position. Then begin scanning. Again, make sure to keep the foot within the three-dimensional box and rotate the iPad around to capture all areas of the foot.

Lying

Have your patient lay flat on their stomach with one leg extended and the other bent at a 90-degree angle. Start on the lateral side and then slowly move around the patient’s foot, keeping it within the 3D box.

Once all the details have been calculated, click save. There’s no one perfect position. See what’s most comfortable for your patient.

Can I order custom orthotics and non-custom products at the same time?

Yes. Select your first order and once you put in all the details click save. Then select the next product you’d like to order. Once you have all the products picked, press upload then click on the orange upload button.

My images sometimes come out unclear, what can I do to solve this?

If you’re ever unhappy with the quality of the images on the app, merely recalibrate your Occipital camera. It may say sunlight option, but go ahead and enable the indoor mode. Then capture a stationary object. It may take a minute or two, but it will help increase the quality of the images within the app.

Watch this video for more information on how to use the Comfort Scan Mobile app.

The contents of this blog were independently prepared, and are for informational purposes only. The opinions expressed herein are those of the author and are not necessarily indicative of the views of any other party. Individual results may vary depending on a variety of patient-specific attributes and related factors.

Neither DJO Global, Inc. nor any of its subsidiaries dispense medical advice. The contents of this article do not constitute medical, legal, or any other type of professional advice.