Customer Care
Contact Us
By Phone:
800-556-5572
Monday – Friday
8:00 AM – 4:30 PM CST
Order Status
To check your order status, login to your account here.
Returns
Return Policy
Dr. Comfort allows returns for any reason within the specified time frame listed below within the date of shipment, unless shoes have been modified or show signs of wear.
How do I start a Return?
Items can be shipped back within the specified return window in the conditions listed above but if you have a question or concern, please give us a call at (800) 556-5572 to place a return or CLICK HERE to request return shipping label?.
| Product | Return Policy | Refund | Remake | Warranty |
|---|---|---|---|---|
| Reimbursable Shoes | Unworn - 6 months from Ship Date Worn - 3 months from Ship Date |
100% | N/A | 6 Months |
| Non-Reimbursable Shoes | Unworn - 6 months from Ship Date Worn - 3 months from Ship Date |
100% | N/A | 6 Months |
| Sandal & Slippers | Worn/Unworn - 30 days from Ship Date | 100% | N/A | 6 Months |
| Diabetic Socks | Unworn - 30 days from Ship Date | 100% | N/A | 6 Months |
| Compression Hosiery | Unworn - 30 days from Ship Date | 100% | N/A | 6 Months |
| Anti-Embolism | Unworn - 3 months from Ship Date Worn - 30 days from Ship Date |
100% | N/A | 6 Months |
| Gel Inserts | Unworn - 6 months from Ship Date Worn - 3 months from Ship Date |
100% | N/A | 6 Months |
| Heat Moldable Inserts | Unworn - 6 months from Ship Date Worn - 3 months from Ship Date |
100% | N/A | 6 Months |
| Custom Inserts | No Return | 0% | Yes | 6 Months |
| EXOS OTC | Unworn - 6 months from Ship Date Worn - 3 months from Ship Date |
100% | N/A | 6 Months |
| Custom Functional Orthotics | No Return | 0% | Yes | 6 Months |
| Toe Filler | No Return | 0% | Yes | 6 Months |
| Mismate Pair | No Return | 67% | No | 6 Months |
| Shoe Modification | No Return | 50% | No | 6 Months |
| Barrier Masks | No Return | 0% | N/A | 30 Days |
Shoes & Standard Inserts (Gel and Heat Moldable)
Unworn - Up to 6 months from original ship date
Worn - Up to 3 months from original ship date
Mismate pair (different size for Rt and Lt shoe)
50% surcharge non-refundable
Shoe modifications
50% refund on the shoes, no refund on modifications, must be returned within 3 months of original order ship date.
Custom Products (A5513 Inserts, A5514 Inserts, Toe Fillers, Functional Orthotics)
Non refundable but can be remade/adjusted within 3 months of ship date to customer satisfaction.
Socks, Compression Hosiery & Accessories
If in original packaging and unworn, will accept returns within 30 days of shipment date
Warranty
Limited Warranty
Dr. Comfort warrants to the purchaser that any Dr. Comfort products purchased will be free from defects in materials and workmanship for a period of 6 months. The warranty period commences on the date of shipment. Dr. Comfort's obligation for this Limited Warranty is to repair or replace a defective product at no charge to the Customer, or to credit Customer's account for the purchase price paid for the defective product, at Dr. Comfort's discretion. This limited warranty does not apply if the defective product (i) is subject to abuse, neglect, misuse or accident, (ii) has not been used in accordance with written instructions for use, (iii) was not purchased from Dr. Comfort or an authorized dealer, (iv) was modified from its original configuration or repaired or altered by anyone other than Dr. Comfort or a person authorized by Dr. Comfort.
Pricing
Questions about pricing? Please contact your sales rep or Customer Care.
Reimbursement
Use our "Check 7" Documentation for Therapeutic Shoes and Inserts. Download "Check 7".
Payment
Dr. Comfort accepts Visa, MasterCard, American Express, and Discover Cards for online orders. Your credit card statement will reflect our parent company, Dr. Comfort.